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Water Service Line Leak Detection in Mansfield, TX

The water service line is the buried pipe that carries water from the city meter to your house. When it leaks, you lose pressure, the yard stays wet and the meter keeps turning. We locate service line leaks so the repair is one dig, not a trench.

  • Meter-to-house supply line
  • Confirmed with a simple valve test
  • Marked for a single dig
  1. 1Call or send the form
  2. 2We locate the leak
  3. 3You get the spot & repair options

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Tell us what you're seeing. We'll call you to talk it through and set up a visit.

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Exposed underground water line spraying water from a break next to a coupling
An exposed water line leaking at a joint.

Main water line vs interior plumbing

People call it the main water line, the water supply line, the house water line or the line from the meter to the house. They all mean the same pipe: the single buried line that feeds everything in your home. It's pressurized 24 hours a day, so even a small leak runs constantly.

Interior plumbing starts where that line enters the house, usually near the main shutoff valve. Leaks past that point are covered under water leak detection and slab leak detection.

The city side vs your side

In Mansfield, the meter belongs to the city. The pipe from the meter to your home belongs to you. If water is leaking at the meter box itself, or from the city's side, report it to Mansfield Water Utilities: 817-276-4230 on weekdays from 8 a.m. to 5 p.m., or 817-473-8411 after hours. A leak on the property side of the meter is the owner's to locate and repair.

Texas utility rules follow the same principle: the customer's responsibility starts on the discharge side of the meter. That's why it matters exactly where the leak is. Two feet can decide who pays.

Seeing these signs at your property?Describe what you're seeing. We'll tell you where to start.

Signs of a water service line leak

  • Meter moves with the house valve closedThe clearest single sign.
  • Pressure loss everywhereWeaker flow at every fixture, not just one.
  • A wet line across the yardSoggy ground, or a green strip between the curb and the house.
  • Water in the meter boxOn the house side of the meter. City side: call the city.
  • SettlingA dip in the lawn or a new crack in the walk over the line's route.
  • Higher billConstant leakage shows up in every billing cycle.
City mainMeterService linePoolAtticService line

The service line runs from the meter box at the curb to where water enters the house. Everything past the meter is the property owner's.

The service line test you can do

  1. Turn off all waterInside and out, including the irrigation controller.
  2. Close the house shutoffUsually near where the line enters the house, in the garage or by an outside wall.
  3. Watch the meterWatch the leak indicator for 15 minutes.
  4. Read the resultIf it moves, the leak is between the meter and the house valve, or on an irrigation or outdoor branch that tees off before the valve.

If your irrigation system tees off the service line before the house valve, turn it off at its own valve or backflow device too, or you can't tell the two apart. More on that under irrigation leak detection.

How a service line leak is located

The service line is often 40 to 100 feet or more of pipe, buried under lawn, flower beds, a walk or the driveway. Its route is rarely documented.

  • Trace the route. A line locator maps the pipe from the meter to the house, including any bends.
  • Listen along it. Ground microphones follow the leak noise along the mapped route to its loudest point.
  • Confirm with tracer gas where sound is muffled, such as saturated clay, deep burial or under beds.
  • Mark it. The leak is marked on the surface, with the depth estimate where possible.

Repair handoff

With the leak marked, the repair can be a single access hole and a section repair, or, for an old or repeatedly leaking line, a full replacement. Either way you'll know where the leak is, how deep the line runs and what's on top of it. Remember 811 before any digging: it marks public utilities, not your private service line.

Frequently asked questions

Who is responsible for the water line from the meter to my house in Mansfield?

The property owner. The City of Mansfield owns and maintains the meter, but the pipe from the meter to your home is yours. Leaks at the meter itself or on the city side should be reported to Mansfield Water Utilities.

How do I know if my main water line is leaking?

Close the house shutoff valve, turn off irrigation, and watch the meter. If it still moves, the leak is between the meter and the house. Pressure loss throughout the house and a wet strip in the yard are other common signs.

Can low water pressure be caused by a service line leak?

Yes, if the pressure drop is house-wide. A leak diverts flow before it reaches the house. Low pressure at just one fixture is usually a fixture or valve problem instead.

Who do I call about a leak at the meter box?

If water is coming from the meter itself or the city side, call Mansfield Water Utilities at 817-276-4230 on weekdays or 817-473-8411 after hours. If it's on the house side of the meter, it's a service line leak.

Does the whole yard have to be dug up?

No. Once the leak is located and marked, the repair normally needs one access hole at that spot.

Is a water supply line leak the same as a water main leak?

Not quite. The water main is the city's pipe under the street. Your service or supply line connects the meter to your house. Homeowners often call their service line the main line.

Get the leak located before anything gets opened up

Call and describe what you're seeing, or send the short form at the top of this page. You'll get a clear next step either way.

  • Have a recent water bill handy
  • Note when you first noticed it
  • Water spreading? Close the house valve first
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